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What customers value when choosing an auto repair shop


If your car needs serviced, and you don’t already have a go-to repair shop, it can be difficult to find a mechanic that will perform the work at a reasonable price without trying to take advantage of you.

When this is the case, online reviews and testimonials become your best friend since they allow you to make an educated decision based on the opinion and feedback of others.

From a mechanic’s perspective, these ratings let a shop and its employees know what aspects of service consumers value more than others, thus enabling them to tailor their amenities to fit these outlined needs.

So, to determine what customers look for when selecting a repair shop, Andy’s Auto conducted an online poll Dec. 18 that asked Facebook users following its page to rank certain qualities in order from most to least important.

The following list details the top three results that customers value, their significance when it comes to weeding out fraudulent mechanics, and how Andy’s Auto continually meets these needs for its loyal customer base.

Honesty is Everything

Since some mechanics are known to swindle those who lack basic automotive knowledge, it shouldn’t come as a surprise that the one thing consumers value the most in an auto repair facility – according to the poll – is honesty

For example, you want someone who will be straight with you regarding the condition of basic components. If you’re strapped for cash and your car’s brakes, rotors or tires don’t need replaced immediately, you want to be told that instead of feeling pressured simply because a technician is trying to upsell you a service.

Andy Dugas, owner of Andy’s Auto Service, and his team are always truthful regarding the condition of your vehicle and will never try to sell you something that you don’t absolutely need.

This commitment to honesty speaks to our near-perfect five-star rating on both Google Reviews and Facebook. And it’s why customers travel throughout the Pittsburgh area to come to the shop on Bower Hill Rd. in Bridgeville.

Never Overpay

After getting work done on your car, there’s nothing worse than realizing that the job could have been done cheaper – yet of the same quality – at another repair shop. But the only way to truly know if you’re getting a fair price is to shop around for estimates.

At Andy’s Auto, we’re committed to providing you the best possible service at the most reasonable prices. If you’re in a bind and paying out-of-pocket for body or mechanical work, we’ll try to save you as much as we can.
For instance, if your car needs a bumper, fender or quarter panel following an accident, our team will scope the market for suitable used parts in good condition, which can ultimately save you hundreds.

Why spend an extra $300 for a brand new, OEM front bumper when we can get you a quality used one and paint it to match the vehicle for half the price?

We encourage potential customers to shop around after visiting us for a free estimate. And if they can’t get the work quoted at a cheaper rate, Andy’s Auto will honor its initial estimate.

Customer Service is Key

In business, having the ability to assist customers with any and every need in a friendly and calm demeanor can sometimes be the difference between making a sale or losing out on potential revenue. It’s what makes your business standout in a crowded market.

And if there’s thing Andy’s Auto prides itself on, it’s customer service. The crew treats each customer who walks through the shop doors with care and respect, no matter the size or price of the job.

And Andy, who is available at any time on his cell phone for car-related questions or advice, will accommodate your busy schedule so you can drop off or pick up your vehicle at a time that’s most convenient for you.

Don’t believe us? Check out our online reviews or give Andy’s Auto Service a try for yourself. For more information on the shop, visit our website or call Andy directly at 412-478-9304.


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